At eefit, your security is our top priority. We want to ensure your experience remains safe and secure. Please take a moment to review the following important anti-fraud reminders:
1. Our Communication Policy
eefit will never ask you for financial account details, credit card information, or sensitive personal data via text message or phone call for any reason.
2. Stay Vigilant with Unknown Contacts
If you receive a suspicious call or text message:
- Do not trust instructions from unknown callers.
- Be aware of "Spoofing": Scammers can tamper with caller ID to pretend they are calling from a specific company, bank, or judicial agency.
- Avoid Unknown Links: Do not click on links in unsolicited text messages or accept social media friend invitations from accounts you do not recognize.
3. Recognize Common Scams
Fraudsters often use high-pressure tactics to gain your trust, such as claiming there was a "repeated order" or an "error in setting up installment payments."
- They may instruct you to use online banking or an ATM to "fix" the issue.
- Action: If a caller asks you to operate an account or provide financial information, refuse immediately. If you are concerned about your bank account, hang up and call your bank directly。
4. Enhance Your Account Security
To keep your personal information safe, we recommend the following best practices:
- Update Passwords Regularly: Change your account password periodically.
- Use Strong Passwords: Create a complex password using a mixture of uppercase and lowercase letters, numbers, and symbols.
- Avoid Public Computers: Never enter your account credentials on public or shared computers to prevent data theft.
If you have any doubts or believe you have been targeted by a scam, please contact our official customer service team immediately (call +852 26777898) or contact the Police Department for assistance.
