※Please confirm thecolor and quantity of the product and other option information before purchase,once the payment is successful will not be able to change the order options,and implicitly agree to this return/exchange provisions.
Return/ExchangeProcess
Please contact ourcustomer service center within 7 days from the date of receipt of goods eligible for return/exchange and provide the following information, we will confirm the processing for you as soon as possible.
Please provide thefollowing information for customer service review:
1. Order number
2. Name of orderer
3.The name andquantity of the product for which you are applying for return/exchange:
4. Reason forreturn/exchange:
5. Return/exchangeshipping address, contact phone number, and contact name:
6. Whether theproduct is opened:
7. Please provideproduct photos, so that customer service personnel to confirm the integrity ofthe product
8. Please providethe name of the payer and the transaction number.
The following conditions do not support the return and exchange applications:
1. Items that are over 7 days from the date of receipt.
2. Goods that have been opened or damaged and affect the second sale.
3. Discounted items and items purchased with bonus points.
4. Goods returned without prior application for return or exchange.
Refund Notice
1. In general,we will confirm the return request within 7 working days after we receive your returned goods, the actual time for the refund to arrive at the bank account varies according to the processing procedures of different banks.
2. No refund will be accepted for items returned more than 7 days after the date of receipt.
3. All shipping charges are non-refundable.
4. If you request to return or exchange an item for personal reasons, the customer is responsible for the return shipping cost.
5. If the customer refuses to receive the item after it has been shipped, the customer is responsible for the return shipping charges.
6. If your order includes a gift, please send it back with your return. If you do not return the gift, the retail value of the gift will be deducted from your refund.
7. Once your order has been returned, the relevant discount code or purchase money cannot be used again.
8. We are not able to refund or exchange any products that have been purchased as a free gift with purchase of specific products.
9. eefit reserves the right of final decision in case of any dispute.
